Privacy Policy juhi88 — Malaysian User Data Protection

1Introduction

Juhi88 ("us", "Platform" or "juhi88.pro") is committed to protecting the privacy of all users who access and use our services. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal information.

This document applies to all users who register an account, access the juhi88 website, use our mobile app, or interact with any service we offer. By using the juhi88 platform, you agree to the terms set out in this Privacy Policy.

This Privacy Policy should be read together with juhi88 Terms and Conditions which is a complementary document governing the overall relationship between you and our platform.

2Information We Collect

Juhi88 collects various types of information depending on how you interact with our platform. This information falls into two main categories:

Information you provide directly:

• Full name, date of birth, and identification card number (for KYC verification purposes).
• Email address, phone number, and account password.
• Bank account or e-wallet details for deposit and withdrawal purposes.
• Identity verification documents such as a copy of your MyKad or passport.
• Information you share when contacting our support team.

Information collected automatically:

• IP address, device type, operating system, and web browser information.
• Game activity data including wagering, wins, and session duration.
• Access logs, pages visited, and time spent in each section of the platform.
• General geolocation data based on your IP address.
• Cookie and similar tracking technology data.

3How We Use Your Data

Juhi88 uses the information collected solely for legitimate and necessary purposes to operate the platform effectively. The following are the primary purposes for which your data is used:

• Account Management — creating, verifying and maintaining your user account.
• Transaction Processing — processing deposits, withdrawals and other financial transactions securely and accurately.
• Identity verification (KYC) — verifying that you meet the minimum age requirement and fulfil compliance obligations.
• Customer Service — responding to enquiries, resolving disputes and providing technical support.
• Platform Security — detecting and preventing fraud, money laundering and other illegal activities.
• Platform Improvements — analysing usage patterns to improve overall platform performance and user experience.
• Platform Communications — sending important notifications related to your account, promotions and policy updates.
• Responsible Gaming — monitors gaming habits and supports users who need assistance with self-control.

4Data Sharing with Third Parties

Juhi88 takes a strict and limited approach to sharing user data. We not selling, renting or trading your personal data to any third party for commercial purposes.

Your data may be shared only in the following limited situations:

• Trusted Service Providers — companies that assist us in operating the platform, such as payment processing providers, email delivery services and cloud infrastructure providers. All such parties are bound by strict confidentiality agreements.
• Game Providers — gaming software providers may receive session data required to operate games correctly.
• Legal requirement — when required by law, court order or direction from a competent authority.
• Rights Protection — to protect the rights, property or safety of juhi88, our users or the public from serious threats.

5Cookies & Tracking Technologies

Juhi88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small data files stored on your device when you visit our website.

The types of cookies we use are as follows:

• Essential Cookies — required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Preference Cookies — saving your personal settings such as language and display preferences for your convenience.
• Analytics Cookies — helping us understand how users interact with the platform so we can make meaningful improvements.
• Performance Cookies — monitors platform speed and performance to ensure a smooth experience for all users.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the login functionality and account security of your juhi88 account.

6Data Security Measures

Juhi88 implements multiple layers of technical and organisational protection to ensure your personal data is always kept secure:

• 256-bit SSL Encryption for all data transmissions between user devices and our servers.
• Static Data Encryption — sensitive data stored in our databases is encrypted using the latest industry standards.
• 24/7 Security Monitoring by an internal security team that remains constantly vigilant against threats.
• Regular Security Audits by independent parties to identify and address any system vulnerabilities.
• Role-based access controls ensuring staff can only access data necessary for their duties.
• Two-factor authentication (2FA) for administrative access and user accounts.

7Data Storage & Deletion

Juhi88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active account data — retained for the entire period your account is active and in use.
• Financial transaction data — retained for a minimum of seven (7) years in accordance with Malaysian financial legal requirements.
• Activity Log — retained for 12 months for security and dispute resolution purposes.
• KYC Data — retained for the duration of the active account period plus five (5) years after account closure.

When data is no longer required, juhi88 will securely delete or anonymise it using methods that ensure the data cannot be recovered.

You may request deletion of your account and personal data by contacting our support team. Deletion requests will be processed within 30 days, subject to any applicable legal retention obligations.

8Your Rights as a User

As a registered juhi88 user, you have the following rights regarding your personal data:

9Children's Data Protection

Juhi88 is a platform exclusively for individuals aged 18 years and above only. We do not intentionally collect or process personal data from children or minors.

Should we discover that personal data of a minor has been collected without our knowledge, we will take the following steps immediately:

• Suspending the account in question without prior notice.
• Permanently deleting all data associated with the individual.
• Returning any related funds to their original source where applicable.
• Reporting incidents to the relevant authorities where required.

10Amendments to the Privacy Policy

Juhi88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new technological requirements, or applicable legal changes.

When a material amendment occurs, we will:

• Displaying a clear notice on the juhi88 platform's home page.
• Sending notifications to the registered email address for all significant amendments.
• Updating the "Last Updated" date shown at the top of this page.

Continued use of the juhi88 platform after any amendments take effect constitutes your acceptance of the latest version of the Privacy Policy. You are encouraged to review this page periodically to stay informed about how we protect your information.

11Contact Us Regarding Privacy

Juhi88 takes every privacy enquiry and concern seriously. Our team is always ready to assist you and ensure your privacy rights are fully respected.

For any enquiries, requests or complaints regarding this Privacy Policy or the handling of your personal data, please contact us through the following channels:

• Privacy Email: [email protected]
• Live Chat: Available at the bottom-right corner of the juhi88 platform, 24 hours a day, 7 days a week.
• Response Time: We aim to respond to all privacy enquiries within 3 business days.